Delivery and Return Process
You can find many topics about the delivery and return process of
your orders from dunigo.com, tracking of orders placed, shipping costs and
other order information on this page.
ORDER PROCESSING:
Please allow to process your order. Expect an email within to let
you know your order is on the way!
STORE PICKUP
Orders can be picked up daily, and an email will be sent when your
order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within [insert distance] of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders will be delivered according to our supply process in 2-7 days. This period can extend to 15-20 days for the international shippings.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT
RATE SHIPPING
Orders
are generally shipped with our shipping provider. Flat rate shipping fee of applies
to orders shipping to Optional
DOMESTIC SHIPPING RATES AND
ESTIMATES:
For
calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL
SHIPPING:
We offer international shipping to the following countries: US and Canada Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. EPH Teknoloji is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We
accept returns up to 30 days after delivery, if the item is unused and in its
original condition, and we will refund the full order amount minus the shipping
costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@dunigo.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@dunigo.com
RETURNS
We have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@dunigo.com
If your return is accepted, we’ll send you a return shipping
label, as well as instructions on how and where to send your package. Items
sent back to us without first requesting a return will not be accepted. Please
note that if your country of residence is not US, shipping your goods may take
longer than expected.
You can always contact us for any return questions at sales@dunigo.com
Damages
and Issues
Please inspect your order upon receipt and contact us immediately
if the item is defective, damaged, or if you receive the wrong item, so that we
may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods
(such as food, flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products). We also
do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift
cards.
Exchanges
The fastest way to ensure you get what you want is to return the
item you have, and once the return is accepted, make a separate purchase for
the new item.
European
Union 3 days cooling off period
Notwithstanding the above, if merchandise is being shipped into
the European Union, you have the right to cancel or return your order within 3
days for any reason and without justification. As above, your item must be in
the same condition that you received it, unworn or unused, with tags, and in
its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@dunigo.com